With all of the research I have done, and with reading a variety of reports here in the community and across social media about accounts being compromised and used for fraud, I am fairly confident in saying there is something going on that is beyond your typical phishing email scam. I have also seen a large increase in hacked accounts being used for fraudulent buying and selling over the last few months as I've detailed here and hereĮBay also made headlines recently when it was discovered they are engaging in port scanning user's computers as part of a 3rd party fraud/risk management solution.Īll of that is to say, while it is possible that the compromise could be linked to a lapse in security on your side, there is a bigger picture in play here that suggests bad actors may have discovered a new, very reliable way to gain unauthorized access to a large amount of eBay accounts. What you are describing sounds like the fraud/hacking that occurred in the UK last year but didn't get a lot of publicity here in the states. I would still be losing first let me say I am so sorry this has happened to you. What I want to know is why didnt eBay protect my account? Why was my business damaged so severely with eBay even knowing? How does this happen and eBay has no clue how to fix it? And what is eBay going to do to compensate my loss? If I didn't insist on your specialist taking a look into the email addresses that attached to my account. Once your account is set up, you can buy and sell, send messages to other eBay members, and leave Feedback for buyers and sellers. It takes just a few minutes to create an eBay account. A HUGE loss of revenue, a HUGE loss of customers, and a huge risk to my business. If you think your account is compromised, we’ll work with you to secure it. ( i cannot even fathom how much that cost me) and I had to cancel so far 19 orders ($282.50) just in cancelled sales.that is a HUGE amount of damage done to my account. Each time someone checked out, my money went into a different email. These hackers went in my account and changed my business policies. I actually had to tell him what I thought was going on, then he checked into it for me. Your specialist told me he had never seen anything like what had happened to my account before. We can't go over a lot of information on how we review transactions as this will provide users with how to get around our system.This is my selling experience with eBay over the past two days. It sometimes is better calling as we will provide more information than we will through email. You always want to ask parties in your household to see if they made the payment as we do not cover family/friendly fraud either.įor others, in the email response you received denying the claim, there will be an email that you can reach out to for more information. If they were purchases to merchants, we could dispute these directly but would review your account to determine if they were unauthorized. I have read your stories and can certainly understand why you'd be when you said there were charges made on your eBay account, were these payments to eBay or were they made to other merchants? If they were payments to eBay it gets a little more tricky as when you have an agreement created with them, we do not see the logins and eBay has the option to charge you at any point and time. Thanks for reaching out here and inquiring about unauthorized transactions on your account.
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